Class in Session: Difficult Conversations

Difficult Conversations
Seating Limited!
Session Length: 60 minutes
Description: Communication skills are the most widely cited skill sets in job descriptions today regardless of the industry. Having to face difficult conversations in the workplace can leave many people feeling anxious and fearful. This session aims to make difficult conversations not so difficult! Participants will be provided realistic action steps and tools to utilize prior to, during and after these conversations occur. This session will explore the following key points:

1. Before: Laying the Foundation
   • Understanding the value relationship building & management brings to communication.
   • Cy Wakeman's Reality Based Leadership and the importance of self- evaluation.
2. During: Communication skills
   • Verbal and non-verbal
   • Leadership Paradox- being direct AND kind
3. After: Relationship Management
   • Tips to move the conversation and relationship forward